Returns and Exchanges

Returns Policy 

L.Guess operates a simple returns & exchange policy.

Made to order Rings and engraved items are  non-refundable or for exchange.

Otherwise, we offer a 14-Day "No fuss Guarantee".

 If any item is not to your liking, simply return it to us at:

 L.Guess Ltd,  110 High Street, Whitton, Middlesex TW2 7LN,

and request if you would like a refund, or exchange.

Refunds after 14 days from the date of dispatch are at the discretion of L.Guess LTD

When returning goods, please include your name/address, and where possible, your order number. Any items returned should not have been used or worn.

Please send items back via recorded or special delivery for your own proof of delivery, as the Company cannot take responsibility for items lost in transit.

This postage cost is not reimbursed. Once we receive and check the goods, we will then refund your card . This may take up to seven working days to complete.

By placing an order, you agree to the terms above. Your statutory rights are not affected.

 

For more information, see the Returns section (point 4) in our Terms and Conditions or contact our Sales team on +44 208 8947944. Cooling-off periods may apply around Christmas, however please telephone the store to confirm this.