Subscribe to our newsletter

Enter your email address below to subscribe to our newsletter

Subscribe to the newsletter No thanks

COVID-19: Whitton shop - open for reserve & collect
Free UK delivery on all items

Terms and conditions

Preface: As a user of this website, you acknowledge that any use of this website by you including any transactions you make is subject to the terms and conditions listed below and includes any other important sections such as Returns and Privacy Policy. Please read through these terms and conditions carefully before using this website as your use of the website will signify your agreement to be bound by them. Also, read our Privacy Statement section regarding your personal information.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1. Order And Purchase process

1.1 All orders placed on this website or through L.Guess Ltd will be subject to acceptance in accordance with these terms and conditions.

1.2 The 'Order Now' stage sets out the final details of your order. Following this, we will send to you an 'Acknowledgement of Purchase' email detailing the products you have purchased.

1.3 We do not provide direct access to the details of your purchase on this website. You are therefore advised to print out the 'Acknowledgement of Purchase' email for your own records. If you wish to obtain specific details of your previous purchases please Contact Us.

2. Delivery

2.1 We currently only deliver products to customers in the United Kingdom (including the outer British Isles and Northern Ireland addresses).

2.2 Delivery charges and estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales, however, delays are occasionally inevitable due to unforeseen factors L.Guess Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales. Orders can be collected by hand, directly from us, with appropriate proof of identity such as passport, driving license, etc.

2.3 Risk of loss and damage of products passes to you on the date when the products are delivered.

2.4 In general, the delivering agent will be Royal Mail special delivery service, but in special circumstances, the delivery agent may be a different agent, nominated by L.Guess Ltd.

2.5 The delivery address is provided by you when placing the order. Goods are deemed to be delivered when our delivering agent delivers them to the delivery address (you will be asked to sign a delivery note) or, in the case our delivering agent attempts without success to deliver the goods at your delivery address when collected by you at the address indicated by our delivering agent in the ticket he will leave at the delivery address. You are required to collect the goods in 5 working days from receiving the notification by our delivering agent of goods waiting for your collection. Once the 5 working days are elapsed, goods will be deemed to have been delivered successfully and returns can only be made under the return policy conditions (See 4).

2.6 You are advised to provide in your purchase order to us a delivery address not accessible by third parties. For the avoidance of doubts, goods are deemed to be delivered when delivered at your delivery address or collected at the collection address indicated by our delivering agent, as the case may be, and not when delivered to you personally.

3. Order Acceptance / Payment

3.1 In considering your application we will verify your ID at an ID verification agency. It is important that you give us accurate information. We will check your details with fraud prevention and protection agencies*.

Please telephone us on +44 208 8947944 if you want to have details of those credit reference and fraud prevention and protection agencies from whom we obtain and to whom we pass information about you. You have a legal right to these details.
You have a right to receive a copy of the information we hold about you if you apply to us in writing. A fee will be payable.

* CIFAS and/or HUNTER subscribers only

3.2 Once we receive your order, Paypal checks your credit/debit card details and then takes payment from the card. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

3.3 The price you pay is the price displayed on this website at the time we receive your order. Whilst we make every effort to ensure that all prices on our website are correct, errors sometimes do occur. If such an error in the price of the goods you have ordered is discovered, we will let you know of this as soon as possible. You will be given the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you we will treat the purchase as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

3.4 Payment is made online by using the Paypal secure payment environment.

3.5 Title to any products you purchase on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

3.6 All prices include VAT (where applicable) but exclude delivery charges unless expressly stated.

3.7 L.Guess Ltd may at its sole discretion cancel your order in which case L.Guess Ltd shall return any monies received from you, within 14 days of receipt of such monies to your nominated account.

3.8 You agree that in any event, L.Guess Ltd shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.

3.9. You agree to indemnify L.Guess Ltd in full against all costs and outgoings incurred by us in obtaining payments from you in the event that a failed payment occurs.

4. Returns and Substitutions

4.1 We provide the option of a full refund within 14 days in the unlikely event that the goods turn out to be faulty, damaged or different from those the customer ordered. Returns of orders will be confirmed only where you have returned the item in its original condition, unworn and together with its original packaging and certificate where applicable. Non-return of the certificate, if originally provided, will be charged at £130 for a replacement certificate and you may be charged an additional replacement cost for packaging and any other collateral material. All returns are subject to verification and authentication by the L.Guess Ltd team. Purchased items with any element of personalization, engraving, bespoke items, designs by or for the client, may be considered for return and refund on a case by case basis. For Health and Safety reasons, earrings will not be considered for return. For all returns, we ask the Royal Mail special delivery service to be used, but in special circumstances for high-value goods over £2500, the delivery agent may be a different agent, nominated by L.Guess Ltd. To arrange a return of such high-value goods, we would require you to contact your L.Guess Ltd Customer Services representative (Tel: +44 208 8947944) who will provide you with further instructions. Note: L.Guess Ltd will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss or damage you may suffer as a result of your return or late delivery or cancellation of your order, so we advise that you retain all proof of posting documentation. If you have any questions regarding returns please send us an e-mail to

4.2 All Ring and Jewellery sizes and measurements are approximate but we endeavour to ensure that the sizes and measurements are accurate. Upon request, we will adjust ring sizes if it is possible to free of charge within 14 days of receipt of the item. Free resizing can only be extended once per purchase.

4.3 Goods will remain the property of L.Guess Ltd until they have been fully paid. In case you receive goods you have not paid for and you are requested by L.Guess Ltd to return the same, you have to do so immediately without delays.

4.4 L.Guess Ltd merchandise has a limited 30-day warranty guaranteed against defects in manufacturing and workmanship. This warranty does not apply to items subjected to excessive wear, abuse or physical damage whether accidental or otherwise. Upon acceptance of delivery, insurance and protection of merchandise become the sole responsibility of the customer and L.Guess Ltd shall not be held liable for any loss, theft or resulting damages that may subsequently occur.

5. Intellectual Property.

5.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and content made available as part of your use of this website shall remain at all times vested in us. You are only permitted to use this material if expressly authorised by us or our licensors (as appropriate). The content of this website (website developed by DigitalFlare) (including without limitation any video, pictures, text, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, except for the purpose stated below.

5.2 You acknowledge and agree that the material and content contained within this website is made available to you for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

6. Liability and Indemnity

6.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

6.2 Subject to the above, L.Guess Ltd will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind (whether express or implied statutory or otherwise) regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server from which it is made available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website L.Guess Ltd will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and L.Guess Ltd accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

6.3 Subject to the above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

Registered Company Number (Incorporated in England): 6123132
VAT Number: 809 8035 17

We recommend you print out a copy of these terms and conditions for your future reference. If you have any questions regarding this website please contact us.

7. General

We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website or purchase through L.Guess Ltd. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.